Terms & Conditions

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which services are supplied by Us to business customers through this website, (“Our Site”). Please read these Terms and Conditions carefully and ensure that you understand them before requesting or commissioning any services from Our Site. You will be required to read and accept these Terms and Conditions when instructing Us to provide services. If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to commission services through Our Site. These Terms and Conditions, as well as any and all Contracts are in the English language only.

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

• “Contract” means a contract for the supply of services, as explained in Clause 8;
• “Enquiry” means your request, instruction or enquiry for services;
• “Enquiry Confirmation” means our acceptance and confirmation of your Enquiry;
• “Enquiry Number” means the reference number for your Enquiry; and
• “We/Us/Our” means Cityspace Management Ltd, a company registered in England under 4692672 whose registered address is 65 London Wall, London, England, EC2M 5TU and whose main trading address is 1st Floor, 65 London Wall, London, EC2M 5TU.

2. Information About Us

Our Site, www.cityspacemanagement.co.uk, is operated by Cityspace Management Ltd, a limited company registered in England under 4692672 whose registered and trading address is 1st Floor, 65 London Wall, London, EC2M 5TU. Our VAT number is [INSERT VAT NUMBER].

3. Access to and Use of Our Site

1. Access to Our Site is free of charge.
2. It is your responsibility to make any and all arrangements necessary in enquiry to access Our Site.
3. Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4. Use of Our Site is subject to our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.

4. Age Restrictions

Persons making enquiries on behalf of a business through Our Site must be at least 18 years of age and have authority to bind that business.

5. Business Customers

These Terms and Conditions apply to customers instructing services in the course of business. They do not apply to consumers.

6. International Customers

Please note that We primarily provide Our services within London, United Kingdom. Where We agree to provide services outside the United Kingdom, additional terms may apply.

7. Services, Pricing and Availability

1. We make all reasonable efforts to ensure that all descriptions and graphical representations of services available from Us correspond to the actual services that We will provide. Please note, however, the following:
   1. Images, drawings, plans, concepts and other visual materials on Our Site are for illustrative purposes only and may be subject to change depending on your requirements, site conditions and the final agreed specification;
   2. Descriptions of materials, finishes, furniture, layouts and other design elements are for illustrative purposes only and the final specification may vary depending on availability, technical requirements, statutory requirements and the agreed scope of works;
   3. Due to the bespoke nature of the services provided through Our Site, there may be reasonable variations between the information on Our Site and the final services provided under the Contract.
2. Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor or reasonable variations in the delivery of services, not to materially different services altogether. Please refer to Clause 11 if the services supplied are materially incorrect or defective.
3. Where appropriate, you may be required to provide information relating to your premises, programme, budget, design preferences, technical requirements and other project-specific details in relation to the services you are purchasing.
4. If you instruct Us to provide bespoke services, We will provide them to your specifications and requirements, as detailed in the descriptions accompanying such services on Our Site and as agreed during the Enquiry process. When you place an Enquiry for bespoke services, We will provide details of the information required from you.
5. When placing an Enquiry, please ensure that all information that you provide to Us is correct, accurate and complete. We cannot accept responsibility for delays, additional costs, design issues or other consequences arising from incorrect information provided by you.
6. Services are not stocked. Lead-time indications are provided on Our Site or during the Enquiry process, and these lead-times may vary depending upon site conditions, third party contractor availability, manufacturer workloads, public holidays, summer shutdowns, landlord approvals, statutory approvals and other matters outside Our reasonable control.
7. Minor changes may, from time to time, be made to certain services between your Enquiry being placed and Us processing that Enquiry, for example, to reflect changes in relevant laws and regulatory requirements, site-specific requirements, landlord requirements, or to address particular technical, health and safety or security issues. Any such changes will not materially alter the nature of the services. However, if any change is made that would materially affect the agreed scope of the services, suitable information will be provided to you.
8. We make all reasonable efforts to ensure that all pricing information given to Our customers is accurate. We reserve the right to change prices and to alter prices as necessary. Changes in price will not affect any instructions that We have already accepted, unless the scope of the services changes.
9. Additional charges, including but not limited to delivery, installation, specialist subcontractor costs, surveys, statutory fees, landlord fees, disbursements and other project-specific costs, may apply depending on the nature and location of the project. For more information on such charges, please contact the office for a quotation. Applicable charges will be presented to you as part of the enquiry process or quotation process.

8. How Contracts Are Formed

No part of Our Site constitutes a contractual offer capable of acceptance. All contractual offers are made in direct correspondence between Us and your company.

9. Payment

Payment for services and related charges must be made in accordance with the payment terms set out in Our quotation, Enquiry Confirmation, invoice or Contract documents.

10. Our Liability to Customers

1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions, the Contract, or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
2. Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence, including that of Our employees, agents or sub-contractors, or for fraud or fraudulent misrepresentation.
3. Subject to Clause 13.2, We shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of revenue, loss of opportunity, loss of anticipated savings, loss of goodwill or any other purely economic loss.

11. Events Outside of Our Control (Force Majeure)

1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, delays by suppliers or subcontractors, landlord delays, statutory authority delays, shortages of labour or materials, or any other event that is beyond Our reasonable control.
2. If any event described under this Clause 11 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
   1. We will inform you as soon as is reasonably possible;
   2. We will take all reasonable steps to minimise the delay;
   3. To the extent that We cannot minimise the delay, Our affected obligations under these Terms and Conditions and the Contract will be suspended and any time limits that We are bound by will be extended accordingly;
   4. We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability as necessary.

12. Communication and Contact Details

1. If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 0207 638 4250, by email at info@cityspacemanagement.co.uk, or by post at 1st Floor, 65 London Wall, London, EC2M 5TU.
2. For matters relating to the services or your Enquiry, please contact Us as listed in 15.1.
3. For matters relating to cancellations, please contact Us as listed in 15.1.

13. Complaints and Feedback

1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
2. All complaints are handled in accordance with Our complaints handling policy and procedure, available on request.
3. If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:
   • In writing, by email to info@cityspacemanagement.co.uk;
   • In writing, by post sent to: Cityspace Management Ltd, 65 London Wall, EC2M 5TU;
   • Via telephone on 0207 638 4250.

14. How We Use Your Personal Information (Data Protection)

All personal information that We may use will be collected, processed and held in accordance with applicable UK data protection law and your rights under that law.

For complete details of Our collection, processing, storage and retention of personal data including, but not limited to, the purpose or purposes for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing where applicable, please refer to Our Privacy Policy.

15. Other Important Terms

1. We may transfer (assign) Our obligations and rights under these Terms and Conditions and under the Contract, as applicable, to a third party, for example if We sell Our business. If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
2. You may not transfer (assign) your obligations and rights under these Terms and Conditions and under the Contract, as applicable, without Our express written permission. The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
3. If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that or those provision or provisions shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
4. No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
5. We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms and Conditions as they relate to your Enquiry, We will give you reasonable advance notice of the changes and provide details of how to cancel if you will be affected and are not happy with them.

16. Law and Jurisdiction

These Terms and Conditions, and the relationship between you and Us, whether contractual or otherwise, shall be governed by, and construed in accordance with, the law of England and Wales.

If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith, whether contractual or otherwise, shall be subject to the exclusive jurisdiction of the courts of England and Wales.